TJC Story Blog

Mar 2021

Laksmi

Last year in 2020 my beautiful daughter tried to overdose. She was taken into the ER and stayed several hours monitoring her and speaking with a social worker who told us this is unfortunately a common problem with teenagers, especially these days. I did not have heath insurance for my daughter when she was admitted. I was instructed to file for TennCare within 24 hours, which I did. My mistake was she was admitted on 2/12/20 and we were discharged on 2/13/20. When I filled out the form I put 2/13/20. This was a huge mistake. Little did I know that the doctors’ fees would take a year to resolve! TennCare initially said that it was covered. A month later I received another bill. I called again and the doctor’s office said it wasn’t paid. I called TN Care again and had a three way where they explained that it had been paid. Then two months later I received a bill that had gone to collections. I spent over 30 hours, over a year’s time, on the phone begging them to back date the insurance. TennCare denied the back date saying I should have notified them in 30 days. I had no idea as I was told it had been paid! After filing a request with Davidson County Court House and being denied again, I finally reached out to the Tennessee Justice Center. They were extremely helpful but in the end could not do anything for me. I had to pay the bill and was lucky to settle for less than owed. TennCare did cover the hospital bill, just not the very expensive doctor bill. I want anyone who is in my situation to make sure to put the date that your child was admitted even if you are discharged the next day. This was a horrible situation to have to dredge up over and over for a year. It was painful and exhausting.

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