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INTAKE COORDINATOR & COMMUNITY NAVIGATOR

 

Full-Time Position | Based in Nashville TN | Salary range: $44,000 to $47,500

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For over 28 years, we at Tennessee Justice Center (TJC) have been standing with Tennessee families and helping them access basic necessities of life. We believe that all our neighbors have value and dignity, that all deserve the opportunity to thrive, and that our laws and public policy should reflect these shared values. Every day our courageous team works hard on behalf of and in partnership with Tennessee individuals, families, and communities. 

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Job Overview

We are looking to hire a full-time Intake Coordinator and Community Navigator to handle incoming inquiries from the clients who inspire us and drive the work that we do. If you enjoy talking to people and are highly organized and self-motivated, then this could be the ideal job for you. This position is perfect for recent graduates, particularly if your degree is in social work or a related field, or you are looking to gain real-life experience in the field of social justice and public health law.  â€‹ 

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Responsibilities

The primary role of the Intake Coordinator and Community Navigator is to support the casework team by conducting initial client interviews, developing partnerships with other nonprofits and connecting clients to services in the community. You will report to our Casework Supervisor. In this position, you are responsible for:  

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  • Taking calls and reviewing intake forms to screen potential clients who need legal assistance navigating nutrition or healthcare safety net programs;  

  • Conduct initial interviews of walk-in clients who need services; 

  • Organizing and maintaining our resource database and walk-in resource center; 

  • Documenting detailed information about a client’s case in our Salesforce database; and 

  • Other duties as assigned by the Casework Supervisor.  

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Qualifications​

  • Excellent communication and interpersonal skills;  

  • Strong organizational and time management abilities;  

  • Ability to work independently and as part of a team;  

  • Proficiency in using computer software and databases;  

  • Passion for social justice and helping vulnerable populations.  

  • Fluent in Spanish or experienced in the use of Language Line  

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Why you would want to join us

The position offers a competitive salary range of $44,000 to $47,500 annually based on 40 hours per week. Additionally, the comprehensive benefits package includes health, vision, and dental insurance, with single coverage fully covered by TJC. Employees also have access to a 403(b) Retirement Plan and generous paid leave benefits, encompassing vacation, sick leave, holidays, and parental leave. It's important to note that TJC operates as a hybrid workplace, offering flexibility in remote and in-office work arrangements. TJC is committed to equity and inclusion. People of color and individuals from diverse backgrounds are encouraged to apply. 

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How To Apply

Apply by submitting your resume and cover letter HERE.

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