When mailing TennCare make sure you: Make copies of all documents being sent to TennCare. There is no guarantee your documents will be returned to you; Send certified mail, return receipt requested. Save copies of these documents from the post office.
The most preferred method of providing documents to TennCare is by fax. When faxing TennCare make sure you: Do NOT include a cover page with your fax; Save the fax receipt along with a copy of the faxed documents.
If you call TennCare including the call center known as “Tennessee Health Connections”, please take notes about the following: Date and time of call; Pate and time of call; The representative’s name; Make sure they have your current address; The information that you were provided; Any deadlines;